Overview

We developed an inbuilt AI Assistant using Copilot technology to provide instant answers and support for website content. This AI Assistant acts as a real-time resource for users, delivering information, suggestions, and immediate clarifications on any website-related query.

Challenges

• Integrating an AI assistant seamlessly into existing website frameworks.
• Ensuring fast response times and highly relevant answers for diverse user queries.
• Maintaining consistent and brand-appropriate communication style.

Our Approach

• Copilot Implementation: Embedded the Copilot engine into the website’s backend, training it on relevant content for maximum accuracy.
• Custom Knowledge Base: Curated a centralized library of website content, FAQs, and best practices for the AI to reference.
• Responsive UI/UX: Designed an unobtrusive chat-like interface that is accessible across different devices (desktop, mobile, tablet) and provides immediate, user-friendly feedback.

Results

• Instant Support: Users can find the information they need without navigating multiple pages, improving overall user satisfaction.
• Reduced Support Tickets: Automated assistance cuts down on repetitive queries to the support team, saving time and operational costs.
• Consistent Brand Messaging: The AI Assistant responds in a tone and style that matches the company’s brand, ensuring a cohesive user experience.